Before making a reservation for one of our rooms, visitors are requested to review and understand the cancellation, refund, relocation, rescheduling, and other applicable rules published on our website.
Cancellations
I) If a customer wants to cancel a confirmed booking.
If the client wants to cancel the reservation, they can do so at any time and must notify us in advance or by phone, stating their desire to do so or giving us the go-ahead to proceed. Even though we don't require full disclosure of cancellation reasons from our clients, doing so will allow us to enhance our services and better serve you in the future.The cancellation fees are effective as of the day we receive your request for cancellation from you or your tour operator, regardless of the cause. To cover our anticipated losses from the cancellation, you must pay a predetermined scale of fees if you or anyone travelling with you cancels or you cancel any services or arrangements that are part of your booking with us. The fees are a portion of the price of the cancelled agreements.
Additionally, customers who desire to choose an alternative available date may reschedule their confirmed appointments to a future date rather than cancelling and incurring cancellation fees. In contrast, no cancellations or postponements are allowed within five days of check-in.
Cancellation Charges
Please be aware that cancellation fees apply to the entire booking amount, not just the down payment.
We are unable to offer a refund for long weekends and peak dates. For all other dates, if you want to cancel your booking, we will provide a full refund if the cancellation is made 7- days before your stay (except for service charges). Also, we offer a 50% refund (except service charges) if the cancellation is before 3-days from your reservation. Unfortunately, we cannot issue a refund if you cancel within three days of your stay.
*GST and processing fees at applicable rates will be charged on these cancellation fees.
- A cancellation request for a reservation may be refundable in the event of a natural disaster, depending on the circumstances; nevertheless, no enforcement for a refund will be made or taken into consideration.
- If a client needs to cancel a reservation due to a medical emergency, no refunds or postponements will be made or taken into consideration; instead, the standard cancellation fees and rules will apply to the total cost of the reservation, as shown in the table above.
- We disclaim all liability for any damages, fraud, or issues relating to our services, pricing, or quality when you make a reservation using a method other than our website, mobile app, or any other offline method. Whitetrip is not responsible for the same and cannot be held liable for it.
- Whitetrip disclaims all liability for any damages resulting from late car departures, bad weather, traffic jams, accidents, vehicle delays, or any other unforeseen circumstances beyond our control. No refund requests will be granted or taken into consideration.
- No enforcement for a refund will be granted or taken into consideration if the customer decides not to check in after arriving at the property for whatever reason.
- A refund will not be given if the customer cancels the reservation on the day of check-in for any reason, including (but not limited to) accidents, fires, animals, fires, breakdowns in machinery or vehicles, wars, civil disturbances, strikes, riots, theft, medical emergencies, family deaths, epidemics, pandemics, government regulations, roadblocks, poor road conditions default, or any other cause outside of our control.
II) Cancellation by Whitetrip
We work hard to fulfil your vacation fantasies, but there may be unfortunate situations where we are forced to cancel a confirmed booking, taking into account the safety and general well-being of our customers. If we need to cancel the reservation because of general strike insolvency, or a business emergency, we will give a full refund. Or a refund is possible in case of concerns with operations, or if the software contains technical mistakes.
If we must cancel your reservation due to operational constraints or any of the above reasons, Whitetrip will issue a full refund of the booking payment we received from you. We are solely responsible for the amount of the booking that we received. Since such decisions are frequently made with our guests' safety in mind, Whitetrip is not liable for compensating any incidental costs or cancellation fees associated with any other bookings, including flight tickets, train tickets, transportation costs, visa fees, and optional tours.
The following are a few reasons why we might need to make such cancellations on our end: Please note that this is simply a preliminary list. Refund requests for reservations that cannot be fulfilled due to events beyond our control may or may not be granted, depending on the circumstances.
- Climatic conditions or natural disaster strikes the destination of travel
- Terrorism or mandatory evacuation at the destination
- Subject to governmental instructions if any
- Wildlife movements, permission changes.
- Pandemics or civil disturbances.
- Technical Error in our software.
When we refer to circumstances Beyond Our Control we mean any situation beyond our control and the consequences of which could not have been avoided even if all reasonable measures had been taken. Such circumstances will usually include but are not limited to, war, the threat of war, airport closures, airspace closures, epidemics, significant risks to human health such as the outbreak of a serious disease, natural disasters, civil unrest, industrial dispute or strikes, roadblocks, earthquakes, landslides, heavy rain, wildlife movements/attacks, government orders, permission changes, bad weather (actual or threatened), machinery breakdowns, etc.
Rescheduling or Postponement Policy
Customers can reschedule or postpone their confirmed bookings to a future date rather than cancelling and incurring cancellation fees, and they can choose an alternate available date.
- Guests can reschedule their booking to any date 3 months from the booking date, subject to availability, as long as they notify us in writing 11 days before the check-in date.
- If the rescheduled date comes during a peak or festival season, the visitor must pay the difference in the original fare.
- Our rates are dependent on the seasons.
- Booking date rescheduling (postponement or pre-scheduling) is subject to the availability of accommodations and facilities.
- Booking date rescheduling (postponement or preponement) is permitted just once. There are no additional changes or cancellations, nor are there any credits, after the event has been postponed.
- Full credits are available for 3 months from the date of the rescheduling (postponement or cancellation).
- The transfer of full credit to another booking is subject to the written consent of the visitor. There are no more changes, cancellations, or credits after the whole credit has been transferred to another booking.
- We are unable to refund any transaction costs or taxes that have already been paid on the transaction. Any changes to the aforesaid cancellation and refund policies will be made at the discretion of management, depending on unique circumstances and occupancy levels during the booking period.
- THE ABOVE POLICY DOES NOT APPLY TO FULL-HOUSE BUY-OUTS OR LARGE BOOKINGS (more than 5 rooms). Please contact us if you have any questions about our rescheduling policy.
Please contact us if you have any questions about our rescheduling policy.
policy on no-shows
- We firmly adhere to the "No Refund for No Show" policy.
- There will be no rescheduling of the booking date (postponement or preponement) if you do not show up.
Policy on relocation
Once a booking is confirmed, relocation or exchange (to another property) is not authorised under any circumstances.
Policy on refunds
- Approved refunds are handled within 10 working days; however, we are not responsible for any delays in processing the refund amount caused by the processing bank.
- for underutilised activities, missed meals, or early departure. We will not issue you a credit or a refund.
- In the event of a medical emergency, no refund will be provided or considered.
Whitetrip reserves the right to change all of our cancellations or refund policies at any time and without notice. In the event of any disagreement, Whitetrip's decision shall be final and binding.
For questions relating to cancellations and refunds, customer assistance is available around the clock.
Please contact your designated trip advisor from our team with any questions you may have about cancellation and refunds; they will be pleased to heilp.For any escalations or complaints, please connect : +91 7561022227 Email: whitetripplanners@gmail.com