Applicability:
This User Agreement along with Terms of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of WHITETRIP
Any person ("User") who inquiries about or purchases any products or services of Whitetrip through its websites, sales persons, offices, call centres , branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The websites of Whitetrip are collectively referred to as ‘Website’.
Both User and Whitetrip are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
"Terms of Service" available on Whitetrip’s website details out terms & conditions applicable on various services or products facilitated by Whitetrip. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.
Eligibility to use :
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Whitetrip.
Before using the Website, approaching any Sales Channels or procuring the services of Whitetrip, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Whitetrip. If the User does not agree with any part of this Agreement, then the User must not avail Whitetrip services and must not access or approach the Sales Channels of Whitetrip
All rights and liabilities of the User and Whitetrip with respect to any services or product facilitated by Whitetrip shall be restricted to the scope of this User Agreement.
Content:
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by Whitetrip and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by Whitetrip which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Whitetrip, as may be applicable. Whitetrip does not grant the User a licence, right or authority to utilise such proprietary logos, service marks, or trademarks in any manner. Any unauthorised use of the Content, will be in violation of the applicable law.
Whitetrip respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;
- Clear identification of such copyrighted work that you claim has been infringed;
- Location of the material on the Website, including but not limited to the link of the infringing material;
- The proof that the alleged copyrighted work is owned by you;
- Contact information;
The aforesaid notices can be sent to whitetrip by email at whitetripplanners@gmail.com
Website:
The Website is meant to be used by bonafide User(s) for a lawful use.
Users shall not distribute, exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Whitetrip is true and accurate.
Whitetrip reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
Whitetrip will always make its best endeavours to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
Whitetrip reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libellous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to whitetrip mail. On receiving such a report, Whitetrip reserves the right to investigate and/or take such action as the Company may deem appropriate.
User responsibility
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the services for each transaction. Additionally, User also understands that they are bound by the terms of the ultimate Service Provider and they undertake to go through the same.
The services are provided on an "as is" and "as available" basis. Whitetrip may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Whitetrip expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Whitetrip or through the services opted shall create any warranty not expressly made here in or in the terms and conditions of the services.
User also authorizes Whitetrip’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User available under the applicable laws.
Security and account related informations
While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Whitetrip immediately in writing of any unauthorized use of their password or account or any other breach of security. Whitetrip will not be liable for any loss that may be incurred by the User as a result of unauthorised use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time.
User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.
Whitetrip keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc. Whitetrip may at times verify certain information of its Users like their credit score, as and when required.
Whitetrip adopts the best industry standard to secure the information as provided by the User. However, Whitetrip cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.
The data of the User as available with Whitetrip may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
Fees and payment
In addition to the cost of booking as charged by the Service Providers, Whitetrip reserves the right to charge certain fees in the nature of service fees. Whitetrip further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Whitetrip shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Whitetrip. In cases where the short charge is claimed prior to the utilisation of the booking, Whitetrip will be at liberty to cancel such bookings if the amount is not paid before the utilisation date.
Any increase in the price charged by Whitetrip on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Whitetrip will process the refund of the booking amount paid by the User and intimate the User about the same. Whitetrip is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Whitetrip as the case may be.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
The User agrees and understands that all payments shall only be made to bank accounts of Whitetrip. Whitetrip or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Whitetrip. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Whitetrip or to any personal account of any person, Whitetrip shall not be held liable for the same. User shall not hold any right to recover from Whitetrip any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Whitetrip. The User shall immediately inform Whitetrip if such details are demanded by any of its agents' employees or representatives. Whitetrip shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through Whitetrip are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
Usage of the mobile number, communication details of the user by whitetrip
Whitetrip will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
Whitetrip may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Whitetrip are:
- upon the request and authorization of the User;
- ‘transactional’ and not an ‘unsolicited commercial communication’ in compliance of the local laws, and
- in compliance with the relevant guidelines/laws framed by the Federal Communications Commission (FCC), National Telecommunications and Information Administration (NTIA)or such other relevant authority.
The User will indemnify Whitetrip against all types of losses and damages incurred by Whitetrip due to any action taken by the Federal Communications Commission (FCC), National Telecommunications and Information Administration (NTIA), Access Providers or any other local authority due to any erroneous complaint raised by the User on Whitetrip with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
User also understand that they will always have an option of withdrawing the consent as set out above. User will have an unconditional right to opt out of receiving messages and email including but not limited to communications that are of marketing in nature by simply writing to Whitetrip on whitetripplanners@gmail.com or by amending the notification settings in User’s account profile settings.
Insurance
Unless explicitly provided by Whitetrip in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Whitetrip shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by Whitetrip shall be as per the terms and conditions of the third-party insurance company. Whitetrip merely acts as a facilitator in connecting the User with the insurance company. The User shall contact the insurance company directly for any claims or disputes.Whitetrip shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.